Meeting/Event Information

ISM-CT, APICS & ASQ Joint Seminar "Critical Thinking" followed by a Workshop "Ice Cream Sundae Production"

March 29, 2018
8:00 AM to 5:00 PM
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Quinipiac North Haven Campus

North Haven, CT

Join ISM-CT, APICS New Haven and ASQ for a day long seminar hosted by Quinnipiac University.  This special seminar has a great rate with an early pricing.  For those who attend the seminar, a workshop follows that evening: "Ice Cream Sundae Production."  This sponsored event is high energy with material you can use at work and in home life.  Interact with students and fellow co-workers for a day of networking, learning and fun.

Critical Thinking & Decision Making Analysis

People are challenged on a continuous basis to make decisions, sometimes on the fly, other times with the luxury of time to ponder possibilities. While many decisions may be of relatively low consequence (what to wear, what to order for lunch, which TV program to watch) there are numerous examples when we need to perform an appropriate analytical process: who to vote for, how to invest our 401K, what vehicle to buy, etc.

This highly participative session will engage participants in activities that demonstrate tips, tools and techniques for effective decision-making. It will focus on core critical analysis based on a combination of left brain and right brain approaches, i.e. both linear and creative thinking. The facilitator will provide value-added opportunities via a combination of slideshow presentation, roundtable discussion, individual and team-based exercises, and an interactive Q&A summary.

Participants will learn:

  • The definition of critical thinking
  • Fundamental analytical skills
  • Effective risk management
  • Heuristic problem solving
  • Solving ethical dilemmas
  • Quality tool trifecta
  • Leadership development
  • Overcoming fear


Ice Cream Sundae Production

Compare a job shop layout to a lean flow line while making Ice Cream Sundaes with an interactive workshop that will engage participants by role-playing as customer order entry professionals, production planners, workstation operators, inspectors or hungry customers placing orders. Participants will gain a knowledge of the advantages of empowerment and engagement, lean improvements in productivity, space requirements, lead time and quality and secrets about Lean.

Michael D. Ford, CFPIM, CSCP, CQA, CRE, CQE, ACPF, CPSM is Principal of TQM Works Consulting, for which he is widely recognized as a premier provider of corporate training across a wide array of subjects. He provides innovative solutions based on 30 years of experience in retail, distribution, manufacturing, and consulting. His work history includes software implementation, business planning, inventory management, distribution planning and education. This includes a broad range of experience from ETO to MTS, as well as non-profits, service, and Department of Defense.

He has presented at over 310 industry events throughout the U.S., Canada, Nigeria and S. Africa, and has provided over 5,000 hours of classroom training. He specializes in delivering training that is “edu-taining” and as a result averages 4.7/5.0 on evaluations.

Ford is a 2016 graduate of Binghamton University, earning a M.S. in Industrial & Systems Engineering. He continues to pursue “lifelong learning for lifetime success” and has participated in over 160 professional development activities beyond his formal education, and has additionally acquired 7 professional certifications.

Ford has been recognized as a “subject matter expert” (SME) within the field of operations management and served on the review team for APICS CPIM courseware updates and as an SME for the APICS Principles courseware.

Ford has served as an Adjunct Professor for Penn State University, Binghamton University and Elmira College. He has as well instructed continuing education classes for campuses throughout Penn State University (Mont Alto, Scranton, Wilkes-Barre, Hazleton, Abington) and State University of New York (Binghamton U., Broome CC, Tompkins-Cortland CC, Morrisville College, Finger Lakes CC).

Ford has provided training for multi-national corporations such as IBM, Pfizer, Lockheed Martin, BAE, BorgWarner, BASF, Crestron, Aeroflex and Proctor & Gamble. He has also provided training to federal government agencies such as FEMA/DHS, the Defense Logistics Agency and multiple army depots. Ford combines his technical expertise with personal skills to develop a unique “outside the box” approach to life’s challenges.

Ford is proud to declare his curricula vitae as diverse as any other trainer on the planet, including: instructor development, night shift strategies, leadership, calculus tutoring, engineering drawings, critical thinking, change management, organization skills, forklift operator training, family fitness, automotive maintenance, OSHA safety training, English Second Language tutoring, social responsibility, technical writing, work center setup reduction, machine maintenance, financials, motivational speeches and many more topics!

Contact information: or 607.624.4853 (cell).


$199.00 Non-Members
$149.00 Earlybird rate before March 23

$199.00 ISM-CT Members
$149.00 Earlybird rate before March 23