Meeting/Event Information

ISM-CT Seminar Conflict @ Work Applying the TKI Conflict Mode Instrument; earn 6 CEH

May 23, 2019
9:00 AM to 4:00 PM
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Hubbell Electric Heaters, Inc

Stratford, CT

Conflict @ Work Applying the TKI Conflict Mode Instrument

In many organizations — public, private, academic —  the focus is on results: finding better solutions faster and solving problems with minimal collateral damage.  Procurement professionals have the added challenge of interacting external to their organization with suppliers each with their own microcosm of culture, norms and expectations.  It seems as if we work continuously to effectively resolve issues, settle differences and implement solutions with stakeholders on every level.  The Thomas-Kilmann Conflict Mode Instrument (TKI) helps people discover how the ways they handle conflict — their conflict styles — affect performance and the ultimate results that are achieved.

We all have a range of conflict styles based on our skills, prior experiences and on the demands of the situation at hand.  By understanding and expanding these styles, we can improve the way we accomplish goals individually and within work groups.

In this interactive workshop, participants are introduced to five (5) basic conflict-handling modes. We will discuss how and when each mode is typically most appropriate and gain eye-opening insights into how overusing or underusing any one mode can create unwanted situations for themselves, their stakeholders and for those with whom they are interacting.

Participants will self-administer the TKI Instrument which will suggest a primary and often a back-up style in dealing with conflict. After self-validation, we will work through a number of group exercise and case studies to further explore how TKI comes to life.

About Ron Guertin 

Ron has coached and trained hundreds of global procurement practitioners, leaders, stakeholders and cross-functional team members in the art and science of Strategic Sourcing making it come alive and helping them create and implement category strategies.  Working in-depth across multiple business sectors including global pharma and medical products, financial services, textiles, automotive, farm equipment, material science, crop science, high tech and oil & gas, he has helped clients achieve sustainable, often breakthrough results in a myriad of direct and indirect spend areas.

Ron holds an MBA from Northeastern University (Boston) and a Bachelors in Industrial Engineering from Kettering University (Flint), formerly General Motors Institute. He is a Qualified Myers-Briggs practitioner and a Certified Executive Coach.

Ron is currently Managing Partner of Catchlight Coaching, LLC.


$250.00 ISM-CT Members

$350.00 Non-Members