Meeting/Event Information

ISM-CT; APICS & ASQ Workshop: "Supplier Quality Management" earn 2 CEH

January 16, 2019
5:30 PM to 7:30 PM
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1 Fire Lite Place
Northford, CT 06472

Supplier Quality Management: Partner or Adversary?

Toyota Expands Takata Air Bag Safety Recall. FDA expands recall of blood pressure drug due to cancer-causing agent. How often have you heard about product failures lately? It is not a coincidence that many of the root causes of the defect is always blamed on the “supplier.” Take Toyota and the air bag incident. It was a Takata air bag. A supplier! Same with the blood pressure drug. No surprise it too was blamed on a supplier problem! Who are these ‘poor performing’ suppliers? Who is responsible for their poor performance? Often your organization may be neglecting the supplier and getting just what you are willing to pay for or demand!

Today’s suppliers are an extension of our organizations and should be treated as a partner not an adversary. An effective supplier quality program should work towards developing a mutually beneficial relationship to benefit both supplier and processor (your organization).

In this free session, Juran’s CEO Joseph A. DeFeo will examine the simple, but made difficult, supplier quality management system. He will examine the supplier: selection, assessment, segmentation, monitoring and rewarding excellence in the supply chain. Learn how to develop an effective relationship with your suppliers and remove the burden of being shut down because your supplier did not understand your requirements or thought all your purchasing protocols only wanted lower costs and not better quality.

Dr. Joseph A. DeFeo, Chairman and CEO of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management. For 27 years, Dr. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management.

Dr. DeFeo has ushered the Juran Institute into Juran to support a new age of business improvement by successfully building on universal principles pioneered by Dr. Joseph Juran nearly 60 years ago and infusing current thinking and strategies around performance excellence and transformational change.
Dr. DeFeo has written numerous popular texts. To name a few, the most recent being the 7th Edition of Juran’s Quality Handbook, The Complete Guide to Performance Excellence; the “go to” resource for quality management and performance improvement leaders, co-authored with Dr. Joseph M. Juran. Secondly, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. Lastly, Six Sigma Breakthrough and Beyond which Joe co-authored with his late mentor, Dr. William Barnard.

DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of “By re-focusing primary attention on the customer and on exceeding the customer’s expectations, the Juran Quality Handbook has done quality management a great service.”

A frequent motivational guest speaker at international conferences, Dr. DeFeo has presented in over 30 countries.


$0.00 ISM-CT Members

$20.00 Non-Members